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The aim of our high-impact approach is identifying high leverage opportunities for breakthrough improvements. Our approach recognizes that people and organizational issues are a critical part of a successful change program. Our methodology is geared to build agreement about changes agreed to be systemically desirable and culturally feasible.

The core of our systems thinking approach is to identify the strategic intent of your organization, to model the strategic activities fundamental to achieving that intent, and to use these models to drive a focused investigation of high-leverage changes that could be realized with appropriate technology. Our methodology is highly scaleable, lending itself both to short focused engagements and to long-term complex projects.

Strategic Activity Models typically contain about seven activities. They are a defensible statement of the minimum necessary set of activities required to achieve the Strategic Intent defined. These models also highlight the necessary linkages among key activities.


For each strategic activity, model-driven inquiry focuses on:

  • How is this done now?
  • Who does it? (roles)
  • How well is it done? How do we know? (measures of performance)
  • What new technology is relevant to this activity?
  • What changes could be made to improve this area?
  • What is the order of cost/benefit for these changes?
  • Who favors/opposes these changes? Why?


We offer clients a set of innovation tools, a framework for integrated use, and guidance in effective application and change management. We aim to make client firms rapidly self-sufficient in the use of our tools and methods.

Our Systems Thinking approach assembles proven methods and techniques from Soft Systems Methodology, System Dynamics, and Visual Thinking. Our methodology provides a framework for:

  • Defining and measuring business and customer value
  • Identifying key cross-functional, cross-organizational processes
  • Choosing processes with high payoff potential for innovation and redesign
  • Creatively designing processes to exploit new technology-based opportunities
  • Picturing dynamic interconnections of activities, roles and IT requirements
  • Eliciting and shifting mental models of key stakeholders
  • Agreeing systemically desirable and culturally feasible changes
  • Using pilots and models to effectively manage change
  • Establishing new capabilities, skills and other changes required

Our core methodology (a derivative of Soft Systems Methodology) can be quickly learned in rudimentary form. This enables you to leverage our consulting services by involving a wide range of staff in the project, immediately beginning to build a broad base of process innovation skills internal to your organization.

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