The aim of our high-impact approach is identifying
high leverage opportunities for breakthrough improvements.
Our approach recognizes that people and organizational issues
are a critical part of a successful change program. Our
methodology is geared to build agreement about changes agreed
to be systemically
The core of our systems thinking approach is to identify
the strategic intent of your organization, to model the strategic
activities fundamental to achieving that intent, and to use
these models to drive a focused investigation of high-leverage
changes that could be realized with appropriate technology.
Our methodology is highly scaleable, lending itself both
to short focused engagements and to long-term complex projects.
Strategic Activity Models typically contain about seven
activities. They are a defensible statement of the minimum
necessary set of activities required to achieve the
Strategic Intent defined. These models also highlight the
necessary linkages among key activities.
For each strategic activity, model-driven inquiry focuses
- How is this done now?
- Who does it? (roles)
- How well is it done? How do we know? (measures of performance)
- What new technology is relevant to this activity?
- What changes could be made to improve this area?
- What is the order of cost/benefit for these changes?
- Who favors/opposes these changes? Why?
We offer clients a set of innovation tools, a framework for integrated
use, and guidance in effective application and change management.
We aim to make client firms rapidly self-sufficient in the use
of our tools and methods.
Our Systems Thinking approach assembles proven methods and techniques
from Soft Systems Methodology, System Dynamics, and Visual Thinking.
Our methodology provides a framework for:
- Defining and measuring business and customer value
- Identifying key cross-functional, cross-organizational processes
- Choosing processes with high payoff potential for innovation
- Creatively designing processes to exploit new technology-based
- Picturing dynamic interconnections of activities, roles and
- Eliciting and shifting mental models of key stakeholders
- Agreeing systemically desirable and culturally feasible changes
- Using pilots and models to effectively manage change
- Establishing new capabilities, skills and other changes required
Our core methodology (a derivative of Soft Systems Methodology)
can be quickly learned in rudimentary form. This enables you
to leverage our consulting services by involving a wide range of
staff in the project, immediately beginning to
build a broad base of process innovation skills internal to